Terms and Conditions

Upon completing the booking form, you will receive a Journey Acknowledgement email. Please check that all details you’ve entered are correct by checking the details on this email. Airline Connect Transport Services cannot be held responsible for incorrect details received at the time of booking and no refunds will be given.

Please print out and take these details with you.

Airline Connect Transport Services does not accept any responsibility in any way for missed flights for any reason, including traffic delays, accidents, breakdowns, severe weather conditions or any other unforeseen circumstances.

We recommend that all passengers plan to arrive at the airport 2 hours prior to flight departure time, in order to allow for potential, unpredictable delays en route to or from the airport. Airline Connect Transport Services will not take responsibility for any passengers missing their flight if two hours check in time was not allowed for at the time of booking. If you decide to proceed with less than 2 hours time allowance, we accept no responsibility for any missed flight.

All passengers are advised to have adequate travel insurance in place prior to booking.

If your chauffeur or transfer vehicle is due to arrive and is late, please call us on +44 (0)113 44 01018 and please wait. If we are unable to arrive on time, we will advise you – if you choose to just arrange alternative transport, and have not contacted us or waited for your driver, we accept no responsibility for the additional cost this transport incurs.

Please ensure you give us your arrival times and day into the UK and not your departing information – unless you are booking a private airport transfer for your departure.

If your flight has any serious delays, please inform us by calling +44 (0)113 44 01018 or contact your driver as soon as possible.

Airline Connect Transport Services use their own transport wherever possible but do use carefully selected third party companies where appropriate.

Reservations made for service on the following timings and dates will be subject to an additional 25% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected.

Pricing Policy

Prices are calculated manually, with distance, time of travel and number of passengers travelling taken into consideration. We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Waiting Time

We do not charge for the first 1 hour of waiting time after the plane has landed. Waiting time charges start once this first hour has elapsed and will be charged, regardless of the reason, at £20/hr pro-Rata. Waiting time for all other journeys will be added at £20/hr pro rata from the scheduled pick up time.

Tolls/Parking Charges

Any bridge tolls/parking charges are included in the instant online quotes.

Amendment Policy

Any amendment must be made via an email or by telephone to us – we will confirm receipt of this via an email we will send you detailing the amendment. Amendments must not be made directly to your driver.

Re-Booking Policy

All bookings must be made through the office via the website, telephone or email. In this way, confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly. Bookings must be made through an operator.

Cancellation Policy

Cancellations can be made and will be accepted providing you have given at least 12 hours’ notice, and will be subject to a 10% administration and transaction fee. All cancellations must be made in writing and sent via email, and we will email confirmation of receipt as soon as possible.

If you do not receive an email from Airline Connect Transport Services confirming the cancellation, we have not received it. In this case please call our ‘out of hours’ number: 07814920178. Refunds will not be issued:

If the passenger does not show up for pre-paid journeys, For cancellations of a booking received on the day of travel or afterwards

All other circumstances where a refund may be possible should be addressed directly with Airline Connect Transport Services customer services.

Privacy Policy

Airline Connect Transport Services is committed to protecting any personal information that you may provide to us. Airline Connect Transport Services will not sell, distribute or share your personal information with any parties other than Airline Connect Transport Services entities and affiliates.

Information Collected

In general, you can visit this Site without telling us who you are or revealing any information about yourself. Our web servers may collect the domain names, not the e-mail addresses, of visitors. In addition, there are portions of this Site where we may need to collect personal information from you for a specific purpose, such as bookings or to provide you with certain information you request. The information collected from you may include your name, address, telephone, fax number, or e-mail address. You may refuse any request for personal information. This Site is not intended for persons under 18 years of age. We do not knowingly solicit or collect personal information from or about children, and we do not knowingly market our products or services to children.

Use of Collected Information

Domain name information that we collect is not used to personally identify you. It is used to measure viewer statistics, such as the number of viewers that visit the Site, average time spent on the Site, pages viewed, etc. We use this information to measure the use of our Site and to improve the content of our Site.

When other information is collected from you, such as your name and e-mail address, Airline Connect Transport Services will make reasonable efforts to let you know at the time of collection how this information will be used. Usually, the personal information you provide will only be used to respond to an inquiry you make or to process your request. This information may be shared with other Airline Connect Transport Services businesses, but only if necessary to fulfill your request or for related purposes.

Airline Connect Transport Services does not share, sell, or lease personal information about you to any third parties for their marketing use. Airline Connect Transport Services will release information about you if you direct Airline Connect Transport Services to do so, if Airline Connect Transport Services is required by law to do so, or in other legally limited circumstances.

If you register with Airline Connect Transport Services on-line, they may use your information to provide you with custom information about our offerings in support of your business needs.

Links to Other Sites

Airline Connect Transport Services site contains links to other advertising sites. Whilst Airline Connect Transport Services makes reasonable efforts to try to link only to sites that share Airline Connect Transport Services high standards and respect for privacy, Airline Connect Transport Services is not responsible for the content, security, or privacy practices employed by other sites.

Security of Collected Information

Airline Connect Transport Services maintains strict physical, electronic, and administrative safeguards to protect your personal information from unauthorised or inappropriate access. Airline Connect Transport Services restricts access to information about you to those Airline Connect Transport employees who need to know the information to respond to your inquiry or request. Employees who misuse personal information are subject to disciplinary action.

Please note that some calls may be recorded for training purposes.