I want to book an airport transfer – how do I do it?
The easiest way to book your transfer is by using our online booking form which is super easy to use, where you can select fares for each type of vehicle of your choice or you can call us on +44 (0) 113 440 1018.
How will I know my booking is confirmed?
Within minutes of making your booking, you’ll automatically receive an ‘Airline Connect Journey Acknowledgement’ email for the journey(s) you’ve chosen.
Will I receive a receipt or do I need to ask the driver?
Don’t worry, it’s all part of the service – a receipt will automatically be sent to you on the evening of the transfer.
How do I find my driver from an airport, port or station?
You’ll receive a ‘Journey Details’ email that will contain all the instructions you need for a smooth airport transfer.
What is the 'Meet and Greet' service?
The “Meet & Greet” service is where the driver parks his car and enters the airport terminal holding a sign with your name on it.
This service is not included on our journeys as standard but can be added for an additional £5, to cover parking charges.
The driver will put exactly what you entered in the “Head Passenger Full Name” field onto the name board, therefore if you’d rather the driver doesn’t know the passenger’s name then use a pseudonym instead. Obviously you will need to make sure the passenger is aware so they know what to look out for!
What if my plane is delayed? Will I be charged waiting time?
No, we track your plane’s progress when it’s in the air, so we’ll always know when you’re due to land and tailor our arrival time accordingly.
Are you licensed and fully insured?
Yes, we’re fully insured and licensed to provide executive chauffeur and transfer services. All our drivers are CRB checked and subject to random drink and drugs tests.
What if I don’t know the postcode?
Just enter all the details you have and we’ll try to find the postcode and email you back a quotation as soon as possible.
What if I have a late night or an early morning flight?
Not a problem – because your airport transfers are pre-booked, we can make sure we get there at any time of the day or night. We provide a 24-hr service for your convenience, and at our pleasure.
Can I smoke in the executive car?
Unfortunately – in compliance with UK law, we operate a strict non-smoking policy in all of our vehicles. We advise smoking before and after your journey. In our chauffeur service, we also provide a 15 minute stopover – during which you can smoke. We’re sorry for the inconvenience.