Responsibilities:
- Lead and motivate customer service team to deliver exceptional service.
- Monitor, support and improve the performance and development of your team.
- Implement and refine customer service policies.
- Make operational decisions to deliver a quality service.
- Resolve customer inquiries and issues efficiently.
- Review customer satisfaction levels.
What We Offer:
- Competitive hourly rate of £20, working 37.5 hours per week.
- Comprehensive training to set you up for success.
- Optional pension scheme for your future security.
- Paid sick leave and statutory holidays.
Ideal Candidate:
- Exceptional customer service skills.
- Previous experience managing a customer service team.
- Strong problem-solving and communication skills.
- Able to manage multiple projects and priorities in a fast-paced, deadline driven environment.
- High attention to detail.
- Effective at making decisions independently.
- Excellent organisational and time management skills.
- Win a combination of New and Dormant business to help to grow overall revenue and profit for your branch.
- Manage a portfolio of existing business to ensure customers are spending to their maximum potential.
- Explore share of wallet opportunities with existing customers.
- Create and manage a pipeline of opportunities to increase growth of your branch, while retaining healthy profit.
- Work collaboratively with the operations team to build tailored, sustainable and profitable solutions for your customers.
- Analyse customer data and market research to give yourself the best potential chance of winning new/additional business.
- Use all the above to hit/exceed monthly sales targets and hit weekly KPI’s.
